Shipping policy

Shipping Policy – Chrome Cartel NZ

Thank you for shopping with Chrome Cartel NZ! We’re committed to getting your order to you as quickly and reliably as possible.

🚚 Shipping Methods & Timeframes

All orders are shipped using a tracked courier service.

🇳🇿 New Zealand

Orders within New Zealand are shipped via NZ Post.

North Island Deliveries
Typically delivered overnight (next business day) to most North Island destinations.

South Island Deliveries
Typically delivered within 3 business days.

Delivery timeframes are estimates provided by NZ Post and may vary due to public holidays, weather conditions, or courier delays.

🇨🇦 Canada

Orders shipped to Canada are sent via NZ Post International Economy with full tracking.

Target delivery timeframe:
5–11 business days after dispatch.

Delivery times are estimates and may vary indicated by:

  • Customs processing

  • Weather conditions

  • International courier delays

🕒 Order Processing & Handling Time

Orders are processed Monday to Friday (excluding public holidays).

Orders placed before 12 PM (NZT) are usually processed the same day.
Orders placed after 12 PM (NZT) or on weekends or public holidays will be processed the next business day.

Please allow up to 2 business days for order handling and dispatch, especially during busy periods or sales events.

📦 Tracking Your Order

Once your order has been dispatched, you’ll receive a tracking number via email or SMS.

New Zealand orders can be tracked via NZ Post:
🔗 

Canada orders will be provided with international tracking via NZ Post and the local carrier handling final delivery.

🚫 PO Boxes & Rural Delivery

We do not deliver to PO Boxes. Please use a physical street address at checkout.

Rural Delivery (New Zealand):
A surcharge applies to rural addresses as determined by NZ Post. This fee will be added automatically at checkout if applicable.

💵 Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

From time to time, we may offer free shipping promotions — check our website or social media for current offers.

🌎 International Duties & Taxes (Canada)

Orders shipped to Canada may be subject to import duties, GST, or customs fees set by Canadian authorities.
These charges are the responsibility of the customer and are not included in the product or shipping price.

📬 Delivery Issues

Once your order has been shipped, the courier is responsible for final delivery.

For New Zealand delivery issues, please contact NZ Post:
📞 0800 501 501
🌐 https://www.nzpost.co.nz/tools/tracking

For Canadian orders, please refer to the tracking link provided in your dispatch email or contact the local courier handling final delivery.